Due to the unpredictable variables associated with the act of surfing, Paragon Surfboards cannot guarantee against damage and cannot warranty once a surfboard is used. This includes but is not limited to dings, cracks, heat exposure, delamination, and broken boards.
Please keep in mind that the hydraulic pressure of a breaking wave can damage any board at any time regardless of the size of the waves. Additionally, returns/refunds will not be made for accidental purchases or changes of heart. Returns/refunds are available for surfboards that arrive damaged due to shipping.
If you didn't purchase package protection but your surfboard arrived damaged, please email the details along with pictures of the visible damage to firstname.lastname@example.org within 2 days of receiving your surfboard. We will respond within 7 days advising you with the appropriate action to take. Please do not return items without receiving instructions. Paragon Surfboards must approve the return of the item if any claim of shipping damage is made.